Refunds & Returns

We hope you have fallen in love your new make-up, as we are committed to offering you the best make-up products on the market. However, if there is a problem with your order from, please notify us within 7 working days of delivery of your products, so we may advise you of the necessary steps before returning the products.

If you feel the products you received from do not meet your expectations, you may return, within 14 working days from delivery, any item in its original unused condition for a full refund. Please make sure that any items you would like to return are unused, in their original packaging and in a saleable condition, with any labels still attached. Please be aware some items are ineligible for return or exchange, please check the list below.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund or exchange will be available and send the products back to your original postal address.

You will need to include a completed version of our returns form with your items, this can be found below. We strongly recommend that the parcel be sent by a recorded delivery service, one that requires a signature upon receipt. We cannot accept liability for returned goods lost in transit.

If you require a refund, this will be processed within 30 days of receiving your returned goods, provided that you have returned the goods to us in their original condition within 14 working days of delivery. (This is not inclusive of any delivery charge that was chosen at checkout, barring any exceptional circumstances). Refunds will only be made against the original credit/debit card or Paypal account used.

An exchange will be posted within 14 working days of the returned items being received at

Please be advised that we cannot accept returns for the following products due to hygiene reasons:

  • Mascaras – all types
  • Lipgloss, Lipgloss Supershine, Lipgloss Supershine Transparent, Lipgloss Supershine Reflex, Paintgloss and Durable Lip Fluid
  • Fluid Liner and Eyeliner
  • 2-Way Gel
  • Eyebrow Fix
  • Mascara Base
  • Neutralizer 10ml
  • Fix It and Make-Up Fixer
  • Beauty Blender


In- Store Purchases/Returns

The above policy is only applicable to purchases made online. Returns for Make-Up Studio product purchases made at a Make Up Pro Store or partnered retail outlet will not be returned or exchanged at, regardless of whether there is a fault with the product.

Returns for purchases made online will not be accepted for return or exchange at any Make Up Pro Store or partnered retail outlet. Your statutory rights remain unaffected.


How to Return your items

Return your items by post

Please return your items in a securely sealed parcel, including the original delivery note and a completed returns form. We strongly recommend that the parcel be sent by a recorded delivery service, as we cannot accept liability for goods lost in transit.

This charge will only be refunded if the product was delivered damaged, we sent the wrong shade/product or developed a fault.

The address can be found on the ‘Returns Form’ below.


Processing your refund

If your refund is approved, we will process it within 30 days of receiving your returned goods, provided that you have returned them to us in their original condition.


Reasons for return

01 – Product damaged

02. – Incorrect product / colour sent

03. – Faulty product

04. – Item Unwanted


Download Returns Form